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WhatsApp Business API

FAQ


What is the WhatsApp Business API?

The WhatsApp Businesses API allows businesses to communicate with their customers in the same manner that they communicate with their friends and family: quickly, easily, and securely. Businesses of all sizes may utilise the API to integrate their existing customer interaction platforms with WhatsApp and respond to customers quickly with messages, notifications, shipping confirmations, appointment reminders, or event tickets.
Businesses of all sizes who want to provide their customers with a direct line of communication, timely support, and an efficient customer experience can utilise the WhatsApp Business API, which is currently limited in availability and will be reviewed on a case-by-case basis by WhatsApp.
The WhatsApp Business API can be used for a variety of non-promotional purposes. Travel updates and ticket confirmation, in-message payment links and receipts, order placements, reservations, delivery updates, appointment reminders, and direct customer communication are just a few examples which enables your team to give efficient and personalized support.
Text messages, message templates, images, documents, and audio clips can be used to engage your consumers.
Except for Crimea, Cuba, Iran, North Korea, and Syria WhatsApp is supported all across the world.
Yes, messages can be sent outside of the 24-hour period. These messages must be important notifications, such as appointment reminders and order notifications, and they must be approved by WhatsApp beforehand.
The WhatsApp Business API does not currently permit marketing communications outside of a 24-hour timeframe.
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